Last updated: 23 September 2026
RIGBY GROUP respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect and use personal information when you visit our website or contact us through it.
1. Who we are
This website is operated by RIGBY BUILDING CONTRACTORS LIMITED, Company Number 03234368, trading as RIGBY GROUP.
Our contact details are:
RIGBY GROUP
Oakrig House
Canning Road
Southport
Merseyside
PR9 7SW
Email: Enquiries@rigbygroup.co.uk
Construction: 01704 537337
Electrical: 01704 549723
For the purposes of UK data protection law, RIGBY BUILDING CONTRACTORS LIMITED is the data controller for the personal information described in this Privacy Policy.
2. Information we collect
When you use our website, we may collect personal information that you provide directly to us.
If you submit an enquiry through our contact form, this may include:
- your name;
- your email address;
- your telephone number, where provided;
- the company or organisation you represent, where provided; and
- any other information you choose to include in your message.
We may also process limited technical information necessary for the operation, security and functionality of the website.
We do not currently offer newsletter registration, online job applications or public website account registration through this website.
3. How we use your information
We use information submitted through our website to:
- receive and respond to enquiries;
- communicate with you about the services or information you have requested;
- take steps at your request before entering into a contract, where applicable;
- maintain appropriate records of business correspondence; and
- maintain the security and proper operation of our website.
We do not use information submitted through the website to send unsolicited marketing emails.
4. Our lawful basis for using your information
Under UK data protection law, we must have a lawful basis for processing personal information.
Depending on the nature of your enquiry, we may process your information because:
Legitimate interests – it is in our legitimate interests to receive, manage and respond to enquiries about RIGBY GROUP and our services, and to operate and protect our website.
Contract – where your enquiry relates to taking steps at your request before entering into a contract, or where processing is necessary in connection with an existing contract.
Legal obligation – in limited circumstances, we may need to process or retain information to comply with a legal obligation.
Where we rely on legitimate interests, we consider those interests against the rights and interests of the individuals concerned.
The ICO requires organisations to identify and communicate the lawful basis relied upon for processing personal information.
5. Contact form enquiries
When you submit our website contact form, the information you provide is sent to an authorised RIGBY GROUP work email account so that the appropriate member of our team can review and respond to your enquiry.
Please do not include sensitive personal information in the free-text message field unless it is necessary for your enquiry.
6. Cookies and similar technologies
Our website uses cookies and similar technologies for necessary website functionality and, where applicable, additional features.
Non-essential cookies or technologies that require consent will only be used in accordance with the choices you make through our cookie consent system.
You can accept, reject or manage your cookie preferences through the cookie banner.
For more detailed information about the cookies and services used on this website, please see our Cookie Policy.
7. Third-party content and services
Our website may contain or use content and services provided by third parties, such as embedded maps or other external content.
Where a third-party service requires consent before it is loaded, we use our cookie consent system to manage that choice.
Third-party providers may process information in accordance with their own privacy policies when their services are used.
8. Who we share personal information with
We do not sell your personal information.
Where necessary, personal information may be accessible to trusted organisations that provide services to us, such as website hosting, website support, email/IT services or other technology providers.
We may also disclose personal information where required by law, regulation or a competent authority, or where necessary to establish, exercise or defend legal rights.
Service providers processing personal information on our behalf are only permitted to use that information for the relevant service and subject to appropriate data-protection requirements.
9. International transfers
Some technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.
10. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to and managing enquiries and meeting applicable legal, accounting or reporting requirements.
The appropriate retention period may vary depending on the nature of the enquiry and whether it develops into an ongoing business relationship.
When personal information is no longer required, it will be deleted, anonymised or otherwise securely disposed of as appropriate.
The ICO permits organisations to describe the criteria used to determine retention where there is no single fixed retention period.
11. How we protect your information
We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is restricted to those who need it for legitimate business purposes.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
12. Your data protection rights
Depending on the circumstances and the lawful basis on which your information is processed, UK data protection law gives you rights in relation to your personal information.
These may include the right to:
- request access to personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to erase your personal information in certain circumstances;
- ask us to restrict the processing of your information in certain circumstances;
- object to certain processing of your personal information; and
- request the transfer of your information in circumstances where the right to data portability applies.
These rights are not absolute and whether a particular right applies can depend on the circumstances and our lawful basis for processing.
To exercise your rights or ask a question about how we use your personal information, contact:
13. Complaints
If you have concerns about how we handle your personal information, please contact us first at Enquiries@rigbygroup.co.uk so that we have an opportunity to address your concerns.
You also have the right to raise a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Telephone: 0303 123 1113
The ICO identifies the right to complain to the supervisory authority as information that should be included in privacy information.
14. Links to other websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of external websites. We recommend reviewing the relevant privacy information when visiting another website.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal obligations or how we process personal information.
Any updated version will be published on this page and the “Last updated” date will be amended accordingly.